Help & Support

Frequently Asked Questions

Fast answers to the questions we get most often.

Account & Access

How do I verify my account?

Go to account settings, open verification, and submit your required documents. Status updates are shown in the same page.

I forgot my password. What should I do?

Use the login page password reset flow and follow the email instructions to create a new password.

Can I switch from buyer to seller?

Yes. Open your account area and select upgrade to activate seller capabilities.

How long does listing review take?

Most listings are reviewed quickly. Complex listings may take longer if more verification is needed.

Can I edit a published listing?

Yes. Open your listing, edit details, and save changes. Important changes may trigger re-review.

Why is my listing not showing in search?

Check listing status, category, and required fields. Unpublished or rejected listings won’t appear publicly.

Where can I view package details?

Open pricing or upgrade pages to compare package features and limits.

Do you support invoices for businesses?

Yes. Business accounts can request invoice-friendly payment documentation.

How do I cancel a package?

Manage package changes from your account upgrade/billing area.